This guide explains how to view, add, and manage users and their access across workspaces in Playable.
Only admin users can manage users. If you have basic access and need to add or update a user, please contact an admin in your account who can make the necessary changes.
Seats
At the top of the User tab, you’ll find your seat count.
The number of available seats corresponds to the user limit defined in your license and invoice agreements.
How are user seats managed?
Only users created directly in this workspace take up a seat.
Temporary users do not take up a seat
Invited users (from other accounts) do not take up a seat
Adding a New User
When adding a new user, you can choose between two options:
1. Create a new user
Use this option if you want to invite someone who does not already have access to the Playable platform.
2. Invite a user from another account
Use this option to collaborate across workspaces by inviting an existing user from a different account.
To add a user:
Click Invite user
Select the type of user you want to invite
Choose the user role (see User roles & permissions for details)
Click Invite
When You Can't Add More Seats
If all user seats are full, you won’t be able to create a new user.
However, you can still invite users from other accounts, as these do not occupy a seat.
Need more user seats?
If you need additional user seats, contact your Playable Success Manager.
If you’re unsure who that is, please reach out via chat support or email support@playable.com.
Temporary Users
If you need to provide short-term access - for example, to a colleague or a different stakeholder - you can grant temporary access.
To request temporary access for someone, please contact your Customer Success Manager or reach out via chat support at support@playable.com.
User Overview
The User overview gives you a complete list of users added to your account.
Alongside the user’s name and email, you’ll find:
Last login – shows when the user last accessed the workspace
2FA – indicates whether two-factor authentication is enabled
Invite status – shows whether the user has completed the account setup process (in the invitation email)
User Badges
Depending on the user type, you may see one or more badges:
Badge | Meaning |
Invited | The user was invited from another account |
Temporary | The user has short-term access to your workspace |
Deleting or Changing User Access
After a user is created, you can modify their name and role at any time.
It’s not possible to edit the email address of an existing user. To change a user’s email or give access to someone else:
Delete the existing user from the overview
Invite the new user using their correct/new email address
Managing Access in Main/Sub-accounts
If your workspace is part of a main/sub-account structure, be strategic about how users are created and invited.
Users created directly on the main account automatically get access to all sub-accounts.
Users invited to the main account will not inherit access to sub-accounts.
To give access to a specific sub-account only, invite or create the user directly in that sub-account.