You have to update your password every 6 months to keep your account secure.

If your password expires, or if you have trouble logging in, you can always click the "forgot password" link on the platform's log-in page.

This will send you an email with a link to update your password. If you don't see the email within a few minutes, check your spam filter.

You can always manually update your password under Account Settings > My Settings. This is also where you can set up 2FA (two-factor authentication).

Read more here: User account settings.

We can't create a new password for you without knowing what your current password is. Also, for security reasons, it's important that you update your own account settings.

This includes:

Some of these options are only available to users with administrative privileges.

If you don't know which of your colleagues is an account administrator, feel free to reach out to our chat support and ask!