By default, your Playable campaign URLs will start with [companyname].campaign.playable.com, but you can set up custom subdomains on your own website, rather than using your Playable domain, by setting up a custom domain in the Playable platform.
Add a custom domain
Go to Account Settings > Global Administration > Domains and add a new domain.
Type in the subdomain you want.
You will have to select a certificate type for your domain, either Playable provided which is the default and most commonly used (We are using Amazon AWS to host) or import your own.
If your website is companyname.com, your subdomain can be game.company.com, campaign.company.com, play.company.com, etc.
It's important that the desired word is in front of the main domain
Once you have entered your desired custom domain, click Start setup.
This will give you the information you need to send to your website administrator in order to set up the custom subdomain.
Playable will provide either one or two CNAME records depending on the certificate type selected. Your website administrator will need to insert these records in the DNS settings for your website. It is not enough to just create the domain in Playable, you need to add the information to your own website in order for the domain to be active.
Note! For each subdomain you the CNAME record displayed on the Modify page if you are using your own certificate. If you are using a Playable generated CSR you will need the two CNAME records displayed.
The DNS records must be published as CNAME's, any other type such as A-records are not supported.
When will my domain be ready?
There can be a delay of up to 24 hours between when you create your CNAME and when the domain will be active, depending on your website's settings.
Playable cannot speed up this process, so make sure you get your domain set up before you want to publish your campaign.
You can see in the platform whether your domain has become active or if it is invalid on the "Modify" page. CNAME records for the domain must be valid before the domain becomes active in the platform.
Adding multiple custom domains
It's possible to set up multiple custom subdomains. If you have more than one, you will be able to select which domain you want to use for any given campaign under the campaign's Publishing menu.
Note! The campaign must be live before you can select a domain.
You can also set your main or default domain under Global Administration > Domains.
Remember that if you have multiple Facebook app IDs, you will need to connect the correct app ID to the campaign, based on which domain it uses.
Setting a default campaign
Once you create a custom domain, you can set a specific campaign to load on that domain, without the URL alias.
For example:
You have a custom domain: play.companyname.com
You publish a scratchcard, and the Live URL is play.companyname.com/scratchcard
If you set this scratchcard as the "default" campaign on the custom domain, it will also load on play.companyname.com without the /scratchcard at the end of the URL
If you then publish a quiz, you can change the default campaign so that play.companyname.com loads the quiz instead of the scratchcard
play.companyname.com/scratchcard will still load the scratchcard and play.companyname.com/quiz will still load the quiz
To do this, modify the custom domain and select a campaign from the drop-down menu.
Note! You can only select campaigns that are currently live.
Inherited domains
If your workspace includes sub-accounts and you want to use the same domain across all accounts, you'll need to set the sub-accounts to inherit the domain.
Enable the domain in your main account
Go to your Account, open Global administration and then the Domains tab.
Find the domain you want to enable and click Modify.
At the bottom of the screen, tick the box labeled Available for departments.
Switch to your sub-account
Log in to your sub-account and navigate to the Domains tab.
You’ll now see the domain listed, but its status will show as Not inherited.
Activate the domain
Click the Activate button next to the domain.
A screen will appear asking you to enter a domain alias.
Enter the alias and click Activate to complete the process.
Once activated, the domain will be available to select for your campaigns.
Note! It is not possible to proceed without having an URL alias that connects the domain to the workspace making it different from the main account. The domain structure on the sub-account could for example be:
play.companyname.com/sub-account-alias/campaign-name
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